If you feel that you, or someone under your care, have been unable to access an MPRB facility, program, or service because of a lack of accessibility; or have been discriminated against because of a disability; please complete the ADA Grievance Form or contact the ADA Administrator to request the form in an alternative format.
Jill Moe, ADA Administrator
Minneapolis Park and Recreation Board
2117 West River Road,
Minneapolis, Minnesota 55411
651-421-1839
Email: adaadministrator@minneapolisparks.org
The grievance should be submitted within 60 calendar days of the incident and include:
- First and last name;
- Address, City, State, Zip Code
- Email address;
- Phone Number
- Date of incident; The location where the incident occurred; What occurred, who was there, etc.
The ADA Administrator will contact the complainant within 10 business days after receipt of the grievance.
MPRB Response to Grievance
Initial Meeting
Within 10 business days after the complaint is received, the ADA Administrator or their designee will set up a meeting to discuss the complaint and the possible resolutions.
Resolution
Within 10 business days of the meeting, the ADA Administrator, or their designee, will respond in writing or in a format accessible to the complainant. The response will explain the position of the MPRB and offer options for resolution of the grievance. It will also include steps on how to appeal the decision.
MPRB Grievance Appeal Process
If the complainant is not satisfied with the resolution, they may appeal the decision to the Deputy Superintendent. The appeal may be submitted via email or mail within 10 business days after receipt of the resolution.
MPRB Deputy Superintendent
Minneapolis Park and Recreation Board
2117 West River Road
Minneapolis, Minnesota 55411
jringold@minneapolisparks.org
Initial Meeting
Within 10 business days after receipt of the appeal, the Deputy Superintendent or their designee will meet with the complainant to discuss the grievance and possible resolutions.
Final Resolution
Within 10 business days after the meeting, the Deputy Superintendent or their designee will respond in writing, or in a format accessible to the complainant with a final resolution of the grievance.
All grievances received by the ADA Administrator as well as responses and appeals, will be retained by the Minneapolis Park and Recreation Board for three years.
