Program Registration

You can register in three ways: online at ActiveNet, in person at any recreation center, or over the phone by calling MPRB Customer Service at 612-230-6400 or any recreation center during business hours.

Cancellations & Refunds

These procedures include all recreation center programs (excluding Rec Plus). Refer to Eleyo or the Rec Plus Parent Handbook for Rec Plus cancellation and refund information.

If the Minneapolis Park and Recreation Board (MPRB) cancels a program, all registration fees will be fully refunded.

• Programs may be canceled due to low enrollment.
• If a program is canceled, every attempt will be made to give registrants at least 48 hours’ notice.
• Refunds will be offered for registrant conflicts that are due to schedule changes initiated by the MPRB

Refunds due to customer cancellation will be as follows:

In lieu of reduced refunds or administrative fees charges, 100% of the registration fee can be added on your account for future registration fees.

• Cancellation of more than 15 business days before the start of the program: a full refund minus a $5 administrative fee.
• Cancellation of more than 15 business days before the start of a MPRB Adult Sports team or individual registration: a full refund minus a 5% administrative fee.
• Cancellation of 8 to 15 business days before the start of the program: a 50% refund.
• No refund will be given for cancellations 7 or less business days prior to the start of the program.
• If a cancellation is due to a medical reason or other family circumstance, it can be reviewed by the full-time staff on a case-by-case basis.
• Refunds can only be made by a full-time certified staff.
• Fees for transfers from one MPRB program to another will be reviewed on a case-by-case basis and may be allowed without a penalty.
• If a program is canceled due to weather, refunds may be made on a case-by-case basis

**Absolutely no refunds will be given for participant no-shows**