The Minneapolis Park and Recreation Board (MPRB) is committed to ensuring that MPRB programs, policies, services and facilities are accessible to everyone who lives, works and plays in Minneapolis. This commitment is inherent in our mission—to provide places and recreation opportunities for all people to gather, celebrate, contemplate and engage in activities that promote health, well-being, community and the environment—as well as our vision and values.
In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA) of 1990, the MPRB does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
Title II of the ADA also requires a public entity to provide people with disabilities an informal procedure to contact the entity regarding access issues. The purpose of the procedure is to allow the individual and the public entity to work together toward a mutual resolution of ADA-related complaints.
The MPRB’s complaint procedure meets ADA requirements. It may be used by anyone to file a non-employment-related complaint alleging discrimination on the basis of disability in the MPRB’s provision of services, activities, programs, or benefits. (The MPRB’s personnel policy governs employment-related complaints of disability discrimination.)
Submitting a Complaint
The complaint should be submitted in writing or by using the online form below. Alternative means of submitting complaints, such as a personal interview or tape recording, will be made available for persons with disabilities upon request. The complaint should include information about the alleged discrimination, such as the name, address, email address and phone number of the complainant(s), and a description of the problem, including location and date.
The complaint should be submitted by the complainant(s) and/or his/her/their designee as soon as possible—but no later than 60 calendar days—after the alleged violation to:
Elise Niedermeier, ADA Coordinator
Minneapolis Park and Recreation Board
2117 West River Road Minneapolis, MN 55411
Responding to a Complaint
Within 10 business days after the complaint is received, the ADA Coordinator or his/her/their designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 10 business days of the meeting, the ADA Coordinator or their designee will respond in writing and, where appropriate, in a format accessible to the complainant, such as large print, Braille, electronic file or audio. The response will explain the position of the MPRB and offer options for substantive resolution of the complaint. It will also include next steps in reviewing the complaint.
If that response does not satisfactorily resolve the issue, the complainant(s) and/or the designee may appeal the decision within 10 business days after receipt of the response to the Deputy Superintendent or his/her/their designee. Within 10 business days after receipt of the appeal, the Deputy Superintendent or the designee will meet with the complainant to discuss the complaint and possible resolutions. Within 10 business days after the meeting, the Deputy Superintendent or the designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. All written complaints received by the ADA Coordinator, as well as responses and appeals, will be retained by the Minneapolis Park and Recreation Board for at least three years.